LOCAL GOVERNMENT UNIT OF NORTHERN KABUNTALAN CITIZEN’S CHARTER
2022 (1st Edition)
Click HERE for the full Citizens Charter Handbook of Northern Kabuntalan.
Click HERE for the Certificate of Compliance.
I. MANDATE:
Local Government Code of 1991 gives the local government powers to ensure the preservation and enhancement of culture, promotion of health and safety, right of people to a balanced ecology, development of technological capabilities, improvement of public morals, economic prosperity and social justice, full employment of residents, peace and order , and the convenience of inhabitants.
II. VISION:
Northern Kabuntalan a leading rice producer in Maguindanao, where all people have better opportunities to a peaceful and resilient environment, giving priority to children, youth and marginalized sector, with compassionate and accountable leaders at the helm of transparent governance.
III. SERVICE PLEDGE:
We, the officials and employees of the Municipal Government of Northern Kabuntalan, do hereby swear and pledge to ASCEND in abiding and honoring the rules and the law, to work hand in hand to achieve common goal. We further pledge to provide equal treatment among employees, officials and stakeholders of LGU- Northern Kabuntalan. Lastly, Devoted and dedicated in upholding public interest.
We will aim high and fulfill our commitments in the citizen’s charter as our means to ASCEND in the public service. We commit to attend to all applicants or requesting parties who are within the premises of the office or agency concerned prior to the end of official working hours and during lunch break shall be attended to. So help us God.
ASCEND
A - Abide and honor the rules and law
S - Selfless service to the people of Northern Kabuntalan
C - Collaborate and work hand in hand for to achieve common goal.
E - Equal treatment among members of the LGU Northern Kabuntalan employees, officials and stakeholders.
N - Neutral in providing vital and immediate services to the people.
D - Devoted and dedicated in upholding public interest.
IV. LIST OF SERVICES
*1] Office of the Mayor p15
>Click HERE for Citizen’s Charter details.
External Services
Filing of Complaints/Recommendation/Feedback p16
Issuance of Mayor's Clearance p18
Issuance of Mayor's Permit p20
Issuance of Special Permit p22
*2] Human Resource Development Division p23
>Click HERE for Citizen’s Charter details.
Internal Services
Application for Leave 24
Authentication of Photocopied Documents 26
GSIS Loan Confirmation 27
Issuance of Service Record 28
Issuance of Various Certifications 29
Preparation of Service Contracts for Job Order workers 30
External Services
Receiving of Application Letters 32
*3] Tourism Division 34
>Click HERE for Citizen’s Charter details.
External Services
Assistance on Department of Tourism Accreditation 35
*4] Business Permit & Licensing Division 37
>Click HERE for Citizen’s Charter details.
External Services
Issuance of Business Permit (New & Renewal) 38
Issuance of Certification (For Retirement, Change Ownership,
Change Trade name & Change of Location) 39
*5] Office of the Internal Audit Services 40
>Click HERE for Citizen’s Charter details.
Internal Services
Request for Internal Audit Services 41
*6] Office of the General Services Officer 44
>Click HERE for Citizen’s Charter details.
External Services
Request for the use of LGU Facilities 45
*7] Office of the Local Disaster Risk Reduction Management Officer 46
>Click HERE for Citizen’s Charter details.
External Services
Disaster Preparedness Orientation/Training 47
Disaster Rehabilitation and Recovery 48
Disaster Response 50
*8] Office of the Municipal Civil Registrar 53
>Click HERE for Citizen’s Charter details.
External Services
Application for Marriage License 54
Registration of Certificate of Live Birth (Timely) 57
Registration of Certificate of Live Birth (Delayed) 59
Registration of Certificate of Death (Timely) 62
Registration of Certificate of Death (Delayed) 64
Registration of Certificate of Marriage (Timely) 66
Registration of Certificate of Marriage (Delayed) 68
Application for Change of First Name under RA 9048 70
Application for Correction of Clerical Error under RA 9048 73
Application for Correction of Clerical Error under 10172
(change of sex/day and or month of birth) 76
*9] Office of the Municipal Budget Officer 79
>Click HERE for Citizen’s Charter details.
Internal Services
Budget Preparation 80
Certify as to Availability of Appropriation 82
Review the Annual and Supplemental Budget of Barangays 84
*10] Office of the Municipal Accountant 86
>Click HERE for Citizen’s Charter details.
Internal Services
Facilitate Request for Net Take Home Pay, Photocopy of Payrolls 87
and Certification
Facilitate Submission of Barangay Reports 88
Issuance of Accountant’s Advice for Check Issued 93
Issuance and Verification of Loan Repayments and Availability of Funds 96
Pre-Auditing and Recording of Collections and Deposits 97
Preparation of Financial Statements 98
Processing of Disbursement Voucher/ Payroll & Other Government
Money Payment 99
Processing of Liquidation Reports of Cash Advances & Inventories of Supplies 105
Processing of Purchase Request and Program of Works 107
Processing of Supplies Availability Inquiry for the Status of Supplies 108
Receiving & Recording of Request for Realignment/ Advice of Allotment /
Releases/Inter-Office Memo/Letter. 109
*11] Office of the Municipal Treasurer 110
>Click HERE for Citizen’s Charter details.
External Services
Issuance of Community Tax Certificate (CEDULA) 111
Issuance of Official Receipts on Business Licenses 113
Issuance of Official Receipts on Building Permit Fees and other Fees 115
Issuance of Official Receipts on Mayor's Clearance Fees 116
Issuance of Official Receipts on Other Transactions 117
Issuance of Official Receipts on Police Clearance Fees 119
Issuance of Official Receipts on REAL PROPERTY TAXES 120
Internal Services
Payment of Salaries and Wages and Honorariums 121
Processing of Disbursement Vouchers and Issuance of Checks 122
*12] Office of the Municipal Assessor 124
>Click HERE for Citizen’s Charter details.
External Services
Appraisal and Assessment of New discovery of (Land and Building) 125
Issuance of Certificate of Exact Location of Property 129
Issuance of Certificate of No Improvement or with improvement 131
Issuance of True Copy of Tax Declaration 133
Re-assessment of Land and Building 135
Transfer of Ownership of Tax Declaration 138
*13] Office of the Municipal Health Officer 142
>Click HERE for Citizen’s Charter details.
External Services
Adolescent Health and Development Program Services 143
Dental Health Program Services 145
Issuance of Death Certificate 147
Issuance of Medical Certificate for Medico - Legal, Senior Citizen,
and Person with Disability 148
Issuance of Pre - Employment Medical Certificate 149
Issuance of Sanitary Permit 151
Maternal Care Services / Prenatal Care Services 153
National Immunization Program Services 156
Out Patient Department-Medical Consultation Services 157
Responsible Parenthood and Reproductive Health Services 159
Smearing and Issuance of Pink Card 336
*14] Office of the Municipal Engineer 160
>Click HERE for Citizen’s Charter details.
External Services
Issuance of Building & Electrical Permit 161
Issuance of Demolition Permit 163
Issuance of Fencing Permit 165
Issuance of Occupancy Permit 167
*15] Office of the Municipal Population Officer 169
>Click HERE for Citizen’s Charter details.
External Services
Population Data And Information Management Services 170
Technical Assistance Rendered To Program Partners 171
*16] Office of the Municipal Planning and Development Office 174
>Click HERE for Citizen’s Charter details.
External Services
Issuance of Zoning/Locational Clearance for Business 175
Issuance of Zoning/Locational Clearance for Business 177
Issuance of Decision of Zoning Clearance for Building Permit 178
V. FEEDBACK AND COMPLAINTS 182
>Click HERE for Citizen’s Charter details.
VI. LIST OF OFFICES 183
>Click HERE for Citizen’s Charter details.
Click HERE for the full Citizens Charter Handbook of Northern Kabuntalan.
Click HERE for the Certificate of Compliance.
